09 / Background & skills
A practical foundation.
Business administration, service management, and the tools behind my work.
I earned an Associate of Science in Business Administration from Northern Virginia Community College and hold an ITIL V4 Foundation certification.
My résumé brings together technical skills in ServiceNow, automation, data analysis, and inventory auditing with project management, collaboration, and customer service.
Education
Associate of Science in Business Administration, Northern Virginia Community College. GPA: 3.6 / 4.0.
Service management
ITIL V4 Foundation certification, alongside experience with hardware and software asset management processes.
Tools & methods
ServiceNow, Jira, Microsoft Office, data analysis, automation, project management, and Agile methodologies.
