Avery Robinson

HCL Tech · Contract with AARP

• Led ServiceNow HAM initiatives using asset flows, tasks and custom workflows.
• Managed inventory, warehouses, stock transfers, vendor relationships and stock rules.
• Developed executive-level ITAM reports and analytics for trends, audits and decisions.
• Collaborated across functions and trained stakeholders in hardware asset management practices.
• Managed software licensing across procurement, deployment, renewal, reharvesting and retirement.
• Conducted software compliance audits and reconciliations; monitored usage and entitlement data.
• Maintained software inventories and entitlement records in ServiceNow SAM.
• Prepared software compliance reports, responded to vendor inquiries and worked on license optimization and reclamation.
• Implemented SAM workflows and governance controls and collaborated with procurement, finance, security and IT.

Apex Systems · Contract with Inova Health Systems

• Inventoried IT hardware in a hospital environment.
• Validated device IP addresses and serial numbers.
• Formatted and entered device data in Excel while checking accuracy.

AARP

• Designed, presented and implemented a process for systematic workforce-device upgrades.
• Conducted research, analysis and asset management for employee devices, improving laptop return rates.
• Developed automated ServiceNow functions, improving hardware asset audit accuracy by 10%.
• Generated device usage reports and managed data cleanup in ServiceNow.
• Developed and pitched ServiceNow functions for quarterly audits, stock notifications and employee-device upgrade timelines.

Stride, Inc. (formerly K12)

• Facilitated enrollment activities and improved practices through collaboration and customer relations.