At AARP, I designed, presented, and implemented a process for systematic workforce-device upgrades. I also developed ServiceNow functions for quarterly audits, stock notifications, and employee-device upgrade timelines.
My reporting experience includes device usage reports, ServiceNow data cleanup, and executive-level IT asset management reporting and analytics to support audits and decisions.
Audit automation
I developed automated ServiceNow functions that improved hardware asset audit accuracy by 10%.
Inventory accuracy
On the Inova Health Systems contract, I cataloged IT hardware, validated IP addresses and serial numbers, and maintained device information in Excel.
Operational reporting
Device usage, asset trends, audit support, and data cleanup within ServiceNow.